Refund & Returns

REFUND & RETURNS POLICY – PERDANA BOOKSTORE

1.Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at +607-236 7776 with details of the product and the defect. You can send the item you consider defective to:

Perdana Marketways Sdn. Bhd.

44, Susur Larkin Perdana 2,

Larkin Perdana,

80350 Johor Bahru,

Johor, Malaysia

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

2.Exceptions 

Some items are non-refundable and non-exchangeable. These include:

a. Kamus

b. Tatatabahasa

c. Majalah

3.Shipping

To return the item you purchased, please mail it to:

44, Susur Larkin Perdana 2,

Larkin Perdana,

80350 Johor Bahru,

Johor, Malaysia

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

i.  We do manual and thorough inspection before deliver your product. However, in case of product faulty, all our products come with 14-day warranty from the product delivery date.

ii. Items that are qualify for refund/exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered. If the product faulty, please capture a clear picture and email it to us. Original packing in ts original condition is required. Any used, scratches or damages caused by own careless will not be accepted

iii. If product exchange request was due to customer mistakes (for eg ordered blue color but request to change red color), the request will be subjected to admin's approval provided that the item is still is its original conditions. 

iv. In case of refund,  it will be credited into customer account and the balance can be used for the next purchase or future order.